Refund & Return Policy:
Tuition: If your child is registering for the first time at Twigs Kids and at the end of your child's first attended class, he/she decides not to continue classes at Twigs Kids for any reason, you will need to contact the Twigs Kids office prior to attending the second class of the month for a full refund. If your child registered at Twigs Kids before and is unable to attend class or chooses to withdraw prior to the end of the month, except with a written medical waiver, he/she is allowed one (1) makeup class per month. You must call the Twigs Kids office on the day of or the day before you would like your child(ren) to make up the class to see if there is availability, or they may make-up during an open gym. If you are a returning student, paying and not attending one class for the month, we must be notified within one week in order to give a refund. After one week, we cannot give a refund (you have committed to payment for that month of classes.) Canceling your child(ren)'s class is as simple as letting the office know on the 25th of the previous month.
Merchandise: Items purchased in the TK Jungle Gym shop may be returned for a refund or exchanged for another size within 30 days of purchase and with original tags. Special order leotards or event apparel cannot be refunded or exchanged, however Twigs Kids will do their best to work with the customer on a solution.
What information do we collect?
•We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
•When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
•We may also collect information about gift recipients so that we can fulfill the gift purchase.
•Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
•To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
•To allow us to better service you in responding to your customer service requests.
•To quickly process your transactions.
•To administer a contest, promotion, survey or other site feature.
•We may send you periodic e-mails.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders or register for classes and activities over the telephone by contacting us by phone.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Twigskids.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section or call us. Please note that due to email production schedules you may receive any emails already in production.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Twigs Kids Gymnastics and Swimming
Sports Association, Inc. d/b/a Twigs Kids referred to herein as "Twigs Kids".